Store FAQs

I just made an order! When will it arrive?

Thank you! Our studio will work to process and fulfill all orders within 2 to 5 business days. 

For domestic shipments (within the U.S.), your package should arrive within 1 to 5 business days from the shipment notification. International orders can take anywhere from 1 to 4 weeks to arrive from the shipment notification. Please keep an eye out for tracking updates for your package.

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Do you ship outside of the U.S.?

Definitely! Please be advised that international packages are frequently subject to import charges such as Customs Duties or VAT. These charges will be billed to the recipient of the package.

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How do you ship prints?

We ship prints rolled in a hard crush-proof tube. Prints are rolled image side outwards with protective archival glassine, butcher’s paper, and then wrapped with packing foam/bubbles. 

We can also ship prints flat, enclosed in archival protective sleeves and sandwiched between triple and double ply corrugated cardboard. For bulk orders with sizable volumes of prints, we can build a custom box out of corrugated cardboard to encase them. 

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Can you insure my package?

We fully insure all packages that leave our studio in the event damage occurs during transit and delivery.

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My package arrived damaged. What should I do?

We do everything we can to ensure your prints are optimally packed to prevent damage, but damage still does occur. All of our packages are fully insured and will be replaced free of charge, as long as the receive provides photo evidence of carrier damage that can be used to file an insurance claim with the carrier.

In the event the carrier damages a package: please do not refuse delivery, do not dispose of anything, and please hold onto the damaged package.

Please email our studio immediately at info@brooklyneditions.com with your Order # and ‘Damage Claim’ in the subject line and our team will be in touch with you to gather photo evidence of the damage, and assist you with a replacement. 

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My order is a gift and needs to be delivered by a certain date, or I have a special request. Can you help me?

We will do our best to accommodate expedited deliveries and special requests. Please email us at info@brooklyneditions.com to inquire.

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The delivery address for my order is incorrect or has changed! What should I do?

Please email us immediately with your Order # and ‘Delivery Address Change’ in the subject line and we will change it. Unfortunately, if your package has already left our studio there is nothing we can do. 

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The print I want is completely sold out, or I missed a timed edition! Will you be releasing any more prints?

The editions in our store are produced at quantities agreed upon with each artist, and are limited. Production does not go beyond the determined edition size and details. In some cases however, the artist may eventually decide to release the Artist Proofs that were printed with the edition, so stay tuned…

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My question isn’t on this list. Where can I get the information I need?

Please email us at info@brooklyneditions.com and our team will be in touch with you.